Company: Rabbit Hole

Location: Louisville, Kentucky

Rabbit Hole's super-premium bourbon and rye are redefining American whiskey. Founded in 2012, these 100% Kentucky-made modern whiskeys marry heritage techniques with innovative grain mixes to create one-of-a-kind expressions that challenge the status quo. Rabbit Hole, which has been part of Pernod Ricard since 2019, takes a creative approach to a rich spirits tradition.

The hourly range for this role is between $17.00 to $20.00, range will vary if outside of this location. Base salaries Hourly Rates are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position.

Job Description & Scope

Rabbit Hole Distillery is a state-of-the-art facility, nestled in Nulu, Louisville's hub of art, food, and culture, and invites you to come and witness our full whiskey-making process, craft cocktail bar, and curated retail offerings.

This will be an opportunity to join Kentucky's thriving Bourbon industry! This position reports to the Brand Experience Manager and is responsible for maintaining daily operations at the Overlook Bar.

All Brand Home team members are responsible for providing a memorable and educational experience for distillery guests.

Roles & Responsibilities

• Show that you are an energetic, outgoing, fun person while maintaining professionalism.
• During service, be responsible for cleaning glassware, clearing glassware from tabletops, bussing tables, cleaning surfaces and the bar top, and restocking everything in the bar. Maintaining a clean and tidy environment.
• Setting and staging the tastings for the distillery tours and bourbon experiences. This includes special events at The Overlook Bar. Providing an optimal customer service experience for guests.
• Assist Bartender in service (i.e. touching tables, delivering drinks, taking orders) when needed.
• Possess and masterfully convey a full understanding of Rabbit Hole Distillery's bourbon products and bourbon-making process.
• Assist visitors in their selection of merchandise and be an influential factor in their choice of bourbon.
• Communicating with Retail Associates and throttling bar traffic/tour guest adjustments.

Skills & Requirements

• Excellent customer service skills
• Ability to connect with a wide range of personalities
• Knowledge of safety protocols
• Knowledge of Microsoft Office (e.g., outlook, teams, excel)
• Knowledge of Point-of-Sale software (e.g., Toast)
• Willingness to work evenings and weekends as needed
• Extensive knowledge of spirits; wine and beer preferred
• Willingness to work evenings and weekends

Education & Experience

• High school diploma, bachelors in relevant field (e.g., hospitality business, communications, marketing) preferred
• Must be at least 21 years of age
• Knowledge of American Whiskey category preferred

Who we are

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, Beefeater Gin, and Avion Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word, convivialite...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business!

Ready to work with spirit? Read on...

Life and perks at Pernod Ricard

Proud to belong - Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.

Empowered to soar - We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning programs, we passionately grow our skillset.

Committed to care - We are deeply committed to the long-term sustainability of our people, our industry, and our planet. We call this return on responsibility. From environmental sustainability to supporting local communities, our commitment is steadfast.

Inspired to dream - We treasure new experiences and are proud to develop as people, not job titles. From rich immersive learning programs in Paris to exciting high-profile events, we blend a love of exploration into all that we do.

Our hybrid work style

At Pernod Ricard North America, our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. Our hybrid teams will work remotely the majority of the time and unite on-site two days per week or 40% of the time. Our team is empowered to start and finish their day at a time that works best for their lifestyle with the whole team available during the core hours of 10am-3pm.

Plus, great benefits and perks to toast to a life filled with support including:

• Competitive compensation including performance bonuses
• Domestic & international career development opportunities
• Competitive paid time off plan + wellbeing days
• Medical, dental, vision and life insurance
• Product allowance to enjoy on Pernod Ricard products
• Gym reimbursement
• Employee Assistance Program
• BetterUp Care wellness benefits including nutrition, sleep, executive coaching, etc.

And much, much more! Check out to view our extensive people programs and support.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms

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